Privacy Policy

This website is operated by Northern Arb Tree Services ("NorthernArb", "we", "us"), based in Blackburn, BB2 4EB. We are the data controller responsible for your personal information under UK data protection law (the UK GDPR and the Data Protection Act 2018).

If you have any questions about this policy or how we handle your information, contact us at office@northernarbtrees.co.uk or 01254 476 743.

We collect personal information when you contact us — by phone, email, or the chat assistant on this website — to ask a question, request a quotation, or discuss a project. This may include your name, phone number, email address, property address, and details of your enquiry.

We do not use tracking cookies to build advertising profiles, and we do not sell your information to anyone.

We use your information to respond to your enquiry, provide quotations, arrange and carry out work, and keep records for insurance, health and safety, and accounting purposes. Where required, we may also use it to comply with a legal obligation.

Our legal basis for this processing is that it is necessary to take steps at your request before entering into a contract, to perform a contract with you, or is in our legitimate interest of responding to enquiries and running our business — balanced against your rights.

This website uses a live chat assistant provided by a third party, GPTMate, which uses artificial intelligence to help answer common questions and pass your enquiry to our team. If you use the chat assistant, the messages you send are processed by GPTMate on our behalf in order to provide this service. Please avoid sharing sensitive personal information (such as financial or health details) in the chat.

We also use Trustindex to display our Google reviews, and Vercel to host this website. Both may set strictly necessary cookies to make the site function correctly.

We only share your information with these third parties as needed to run our website and respond to your enquiry — never for their own marketing purposes.

We use a small number of cookies that are strictly necessary for this website to function, including cookies set by our chat assistant and reviews widget. We do not use non-essential tracking or advertising cookies.

You'll see a short notice about this the first time you visit — accepting it simply confirms you've seen this information and won't be shown it again on that device.

We keep enquiry and customer information for as long as reasonably necessary to provide our services, meet legal, insurance and accounting requirements, and resolve any disputes — typically no longer than 7 years after our last contact with you, unless we're required to keep it longer.

Under UK data protection law, you have the right to ask us for access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to request your information in a portable format. To exercise any of these rights, contact us using the details above.

If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time to reflect changes in our practices or the law. The current version was last updated on 5 August 2026.